Privacy Policy
Privacy Policy
Last updated: July 2025
At Ruby Escapes, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information. We are committed to protecting your data and complying with the UK General Data Protection Regulation (UK GDPR).
Who We Are
Ruby Escapes is a trading name operating as an independent affiliate of InteleTravel UK, who are fully licensed and bonded travel agents (ABTA P7384). When you book travel services through Ruby Escapes, your information may also be processed by InteleTravel or relevant suppliers to fulfil your travel arrangements.
What Information We Collect
We may collect the following personal information:
- Name, address, email address, and phone number
- Passport details and dates of birth (for travel bookings)
- Payment and billing information
- Emergency contact information
- Travel preferences and special requests (e.g. dietary or accessibility needs)
- Marketing preferences (if you opt in)
How We Use Your Information
We only use your personal data to:
- Provide quotes and process travel bookings
- Communicate about your travel arrangements
- Share necessary details with travel suppliers (e.g. airlines, hotels)
- Send marketing emails or newsletters (only if you’ve opted in)
- Respond to enquiries or customer service requests
- Meet legal or regulatory requirements
Who We Share Your Information With
Your information may be shared with:
- InteleTravel UK (our host travel agency)
- Travel suppliers (such as airlines, hotels, tour operators)
- Payment processors or booking platforms
- Regulatory bodies where required by law
We never sell your personal data to third parties.
How We Store and Protect Your Information
We store your data securely and take appropriate measures to prevent unauthorised access, alteration, or loss. Data is only kept for as long as necessary for the purposes outlined above.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Withdraw consent to marketing at any time
To exercise your rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Sue Ruby
Email: sue@rubyescapes.co.uk
Phone: +44(0)7958 666773
Business: Ruby Escapes (Ruby Travel and Golf)
Affiliate of InteleTravel UK (ABTA P7384)